How long will it take to fix my computer?

Our technicians are ready to help you. Just call our help line, 405-627-3168, or start a chat with one of our expert techs through our web page. With your permission, we are able to remotely connect to your computer across the Internet and service it from our central office saving you money and time! If we are not able to fix your computer problem remotely, we can schedule time to come to your home or office and service your equipment onsite. We also accept drop offs to do repair and maintenance work in our offices.

Is Online Computer Repair Safe?

Our state-of-the-art remote rescue software uses the latest in encryption to protect your sensitive data while we are connected to your PC. While we service your PC, you will be able to watch our techs work. You can close the session at any time for any reason. You maintain complete control of what happens with your PC.

What is your guarantee?

The Computer Specialist offers a 100% guarantee that your PC will be repaired or your money back. All work is handled by our trained technicians. Our goal is to solve your computer problems in a quick and efficient manner. Any problems that may occur during your 10 day warranty period will be repaired or a full refund will be issued.

What is On-Site Service?

On-Site service is when you invite our technicians into your home or place of business to address your technology needs or problems. We provide regularly scheduled On-Site support agreements as well as one time and emergency service calls. Contact us for more details. We are happy to accommodate almost any need!

Can the technician view files on my computer?

The nature of computer repair is to manipulate files on your PC to solve your problem and recover use of your machine. Only the files needed to complete the service will be manipulated during the repair. We do not store a customer’s data on our systems unless given prior permission to do so in the course of completing a repair or normal and ongoing business IT support. If you would like to request we stay out of a certain area of the computer, just notify the technician. We respect your privacy!

Is Online Computer Repair right for me?

Call our help line, 405-627-3168, or start a chat session via our home page with one of our friendly technicians who will help you determine the best course of action to fix your PC problems! Often we can remote in with your permission and fix many problems online without you leaving the comfort of your home! Otherwise, we can arrange a On-Site visit to your home or business and provide the needed support in person to correct your problems!

How long will it take to fix my computer?

Depending on the problem, it may take a few short minutes or an hour. Call our help line, 405-627-3168, to get a short no cost consultation on your problem.

Do you need to be present during the repair?

Once our technician goes though a simple and easy connection process to work on your problem, you’re free to do other things, or stick around and watch us work. We will keep your phone number on hand to notify you when we are done with the repair if you step away, or to contact you if we have additional questions or concerns.

What if I can’t access the Internet?

If your location’s internet is down or quits during our repair, often we can step you through options which may fix your problem and get you going over our help line! If we can’t help over our help line, we are available to come to you and bring you back online!

What do I do if I can’t use remote sessions?

If you are not able to have us connect to your computer and help you remotely, we are available to come on site and take care of your problem in person. Call our help line for details:405-627-3168.

What operating systems do you support or repair?

We support all consumer and professional business operating systems. This includes but is not limited too, all Microsoft Windows versions for home and business and Apple/Mac OSX. We also support Apple IOS and Android devices. If you’re not sure if we support your device’s OS, call our friendly help line at 405-627-3168 and one of our techs will assist you.

Where are your technicians based at?

Our technicians are based out of Norman & Oklahoma City area.

What areas do you specialize in?

Our technicians are trained to handle a wide range of issues from personalized desktop support, servers and business application support, cloud applications, managed services, network infrastructure, Wifi, mobile device management, surveillance systems, multimedia presentation systems, and many related technologies for business and home. Call our help line and let us help you! 405-627-3168

How do I get started?

Call our help line, 405-627-3168, or head on over the How it Works section, we have a helpful guide to get you started quickly!

What if the problem happens again after the technician leaves?

Please call our help line, 405-627-3168. If it’s our error, we will gladly take care of the issue with no additional charges under our guarantee. If it’s a new, unrelated issue, regular service rates may apply.

Will I need to provide parts?

If parts are needed to complete a repair, we will provide a quote and happily order any parts if we don’t have what is needed on hand.