Remote Technical Support for Home and Student
We provide a FREE software tool to help us help you keep your computer running at its best! We provide three tiers of service.
The Basic level is totally free. Once our software is installed, you will be prompted to enter your information. That way, we will know who you are when you use the app to contact us.
For $5/mo, we will be able to monitor your machine and look for errors. The app you installed will be able to communicate when certain issues arise, like Blue Screens of Death or application crashes. You don't need to do anything, but you will of course still be able to contact us if you need help.
At $10/mo, we will provide everything above - the monitoring application and real-time reporting - as well as a managed antivirus solution. No more worrying about keeping up to date on Norton or McAfee. We'll handle all your virus prevention and cleanup needs personally.
We use a piece of software called Kabuto Remote Monitoring and Management. This is a software solution designed for managed IT service providers (that's us) to be able to keep an eye on client's machines remotely. It's a very small program that should have no effect on your computer's everyday functioning. That program talks to our computers, which have an application that shows us a bird's eye view of all our client machines. Usually, it just notifies us when a client clicks the contact button. But, the Premium and Platinum service tiers let us turn on additional features.
The benefits of Premium will flag your machine on our view to let us know if any issues pop up, without your intervention. Of course, we need your permission to actually take control of your computer; Kabuto does not have that function. If you are interested in remote technical support, you can read more about that here. Premium is a very affordable package that provides a lot of features with a small footprint.
The Platinum tier will further enable an antivirus solution, which again can be updated without any need for you to keep up on it. It uses the power of the cloud to identify new and old malware threats. You can read more about our virus removal services, or if you're interested in what viruses do, we have written a blog post on the subject.
Would you like to stop problems before they start? We'll get you set up! Click the button below!